Lead AI Engineer
Summary
Lead AI Engineer designs and builds scalable LLM/NLP systems for voice and chat IVR, guiding architecture and best practices for high-volume customer interactions.
RESPONSIBILITIES: Kforce has a client in Charlotte, NC that is seeking a Lead AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems. Key Responsibilities: * Architect and develop AI-driven IVR and conversational systems using Python * Build NLP models for text classification and clustering to support intent detection and c…