Lead, Applications Support & Maintenance Specialist (PPM)

Salary: $152,045 - $160,430 + 17% Superannuation

Lead, Applications Support and Maintenance Specialist (PPM)

Are you an experienced Clarity PPM specialist who enjoys solving complex technology challenges and improving enterprise systems? Do you thrive in a role where you can combine technical expertise, stakeholder engagement and continuous improvement?
Solve by Talent is partnering with the University of Sydney to recruit a Lead, Applications Support and Maintenance Specialist (PPM) to provide technical leadership, support and ongoing improvement of the University's enterprise Portfolio Management platform (PPM) application Clarity
This is an exciting opportunity to take ownership of a critical enterprise platform, work across complex technology and business requirements, and contribute to the University's ongoing digital transformation.
Why join the University of Sydney?
Join one of Australia’s leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale.

ICT is central to delivering the University’s academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact.

This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences.

With strong investment and clear direction, you’ll operate in a large and complex environment where your contribution has visible, meaningful impact across the University.

You’ll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success.

The Opportunity
As the Lead, Applications Support and Maintenance Specialist (PPM), you will provide strategic direction, technical leadership and hands-on support for the University's PPM platform Clarity. You will manage application support and maintenance, investigate and resolve incidents, oversee releases and upgrades, and identify opportunities for long-term improvements aligned with evolving business requirements.
You will work closely with ICT teams, business stakeholders and external vendors, providing consultancy and advice while ensuring the platform remains reliable, effective and aligned to the University's strategic priorities.
This role is ideal for an experienced Clarity PPM specialist who combines strong technical capability with excellent stakeholder management, analytical problem-solving skills and a strong customer focus.
What you’ll do

• Lead the administration, configuration, and ongoing support of the Clarity PPM platform
• Provide coordination and administrative support across multiple ICT projects
• Maintain documentation, trackers, and reporting materials
• Coordinate meetings, workshops, and stakeholder engagement activities
• Assist with communication between project teams and key stakeholders
• Manage system upgrades, patches, testing, and release activities for Clarity PPM
• Develop and maintain dashboards, reports, workflows, and data integrations
• Provide subject matter expertise and strategic guidance on Clarity PPM capabilities and best practices
• Lead incident, problem, and change management activities relating to the Clarity PPM platform
• Monitor system performance and recommend enhancements to improve user experience and operational efficiency
• Experience with Jaspersoft Reporting, Power BI and GEL scripting
• Experience with built in integration tool XOG

What we’re looking for

• Experience in Clarity administration, project support, and coordination role
• Experience supporting a PMO, Project Portfolio Management (PPM), or project delivery function
• Understanding of project governance, portfolio management, and reporting frameworks
• Strong analytical skills with the ability to interpret and present project data
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and stakeholder engagement skills
• Ability to engage effectively with project managers, senior stakeholders, and business leaders
• Strong proficiency in Microsoft Office and collaboration tools
• A proactive mindset with the ability to anticipate project needs

What’s in it for you?

At the University of Sydney, we support our staff with a range of benefits designed to enhance your career, wellbeing and work–life balance, including:

• 17% superannuation to support your financial future
• Extremely generous parental leave entitlements.
• Competitive salary with salary packaging options
• Flexible and hybrid working arrangements
• Career development and learning opportunities
• Health and wellbeing programs including Fitness Passport
• Access to a vibrant, globally recognised university community

How to apply
If you’re looking for an opportunity to lead an enterprise PPM platform, solve complex technology challenges and contribute to meaningful digital outcomes in a world-class university environment, we would love to hear from you.
Apply now to join the University of Sydney.

Accessibility and inclusion
The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know.
This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably.

Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Contact camila.garcia@sydney.edu.au to learn more about this role.