Lead Assistant Manager
Posted Updated
Referral available at EXL
An employee here can refer you. The referrer stays anonymous and reaches out to you directly if interested.
- Act as a SME/coach/mentor and manages mid-size teams
- First level escalation client/team members
- Make sure all the documentations are completed
- Introducing process metrics and reporting on a weekly, monthly and quarterly basis
- Review/QC tasks performed by associates
- Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
- Handles daily /weekly calls
- Act as a SME/coach/mentor and manages mid-size teams
- First level escalation client/team members
- Make sure all the documentations are completed
- Introducing process metrics and reporting on a weekly, monthly and quarterly basis
- Review/QC tasks performed by associates
- Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
- Handles daily /weekly calls
MBA/Semi qualified Chartered Accountant/Post graduation with 6-8 years of experience