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fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com/CX

Lead Assistant Manager

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Essential Functions (Job description) –

This role is primarily responsible to ensure risk & compliance to Operational / Process Controls, Service Delivery, Fraud Risk Assessment, Client Contracts and Organizational Policies and Procedures in client area.

  • Provide support and guidance to operations during internal/external audits

  • Act as independent reviewer and evaluation body to ensure that compliance issues/concerns within client area are being appropriately evaluated, investigated and resolved.

  • Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues and provide general guideline on how to avoid or deal with similar situations

  • Provide reports on a regular basis, and as directed or requested, to keep senior management informed of the operations and progress of compliance efforts

  • Educating and training employees on compliance guidelines

Essential Functions (Job description) –

This role is primarily responsible to ensure risk & compliance to Operational / Process Controls, Service Delivery, Fraud Risk Assessment, Client Contracts and Organizational Policies and Procedures in client area.

  • Provide support and guidance to operations during internal/external audits

  • Act as independent reviewer and evaluation body to ensure that compliance issues/concerns within client area are being appropriately evaluated, investigated and resolved.

  • Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues and provide general guideline on how to avoid or deal with similar situations

  • Provide reports on a regular basis, and as directed or requested, to keep senior management informed of the operations and progress of compliance efforts

  • Educating and training employees on compliance guidelines

Bachelor’s degree in finance, law, business administration, or a related field (a master’s degree is a plus).

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