Lead Backend Engineer, AI-Driven Customer Care
Posted
Summary
Lead Backend Engineer on Traveloka's Customer Care team, designing the systems behind AI-driven customer care: owning cross-service architecture, API contracts, and on-call reliability, while mentoring engineers and guiding the roadmap. Based in Banten, Indonesia (on-site).
Traveloka is seeking a Lead Backend Engineer for the Customer Care team to design the systems your area is built on and set the technical direction with impact on the domain's results.
You will own cross-service architecture, API contracts, and on-call reliability, mentor engineers, and influence the engineering roadmap, including how AI tools are used to speed delivery while guarding risk.