Lead Business Analyst

Salary: £50,000 - 90,000 per year

Requirements:

• We are looking for an experienced ERP analyst with demonstrable experience in delivering operational design (business processes), process re-engineering, and supporting business change projects.
• We require experience with system integrations post acquisitions and group strategic projects.
• We need excellent interpersonal, technical, analytical, verbal, and written communication skills.
• We require the ability to write and present fluently and persuasively on all aspects of business analysis work.
• We are looking for expertise in investigating, analysing, modelling, and recording business areas or systems, including business environment analysis and process modelling.
• We require experience in preparing and presenting business cases, RFP invitations to tender (ITT), and statements of requirements/work.
• We need hands-on experience conducting rigorous analysis and testing using techniques such as persona development, customer journey mapping, requirements engineering, benefit analysis, change impact assessments, pulse surveys, requirement traceability, test cases/scripts, and related methods.
• We require an industry recognised business process-related qualification.
• We need experience in agile or waterfall project delivery and business analysis methodologies.
• We require experience reporting project updates to steering groups and stakeholders.
• We need team management and direct report experience, including leading meetings and holding 1-2-1s.
• We require strong SAP ERP experience, including SAP configuration.
• We are looking for a self-motivated leader with experience managing a business analysis team and embedding best practice.

Responsibilities:

• We will support the Group in implementing business change projects while managing a team of business analysts.
• We will support the delivery of an ambitious agenda for automating business processes across the organisation.
• We will work closely with business super users and the Business Transformation Programme.
• We will work with stakeholders at all levels to support business and IT improvements that help achieve business objectives.
• We will define strategies, agree and prioritise business requirements, conduct feasibility studies, produce organisational-level and detailed business models, and oversee the definition and implementation of holistic solutions.
• We will take responsibility for the business analysis service provision across the organisation or business unit.
• We will determine the value proposition for the business analysis function and define the roles and responsibilities for business analysis staff.
• We will take an active part in IT policymaking and in software and hardware procurement with senior technical staff and specialised IT management.
• We will act as advocates for the business to ensure IT provision meets strategic objectives.
• We will recognise opportunities arising from organisational and technological change and define change initiatives to exploit them.
• We will ensure business benefits are clearly defined, quantified, and managed through to realisation.
• We will advise and influence executive management throughout the business change lifecycle.
• We will assess problems, identify opportunities, and progress projects from concept by eliciting requirements and proposing options.
• We will continually evolve our approach to business analysis using the best available methodologies, tools, and processes.
• We will allocate workload across the team for support, change, and project activities.
• We will use our SAP knowledge and experience to build SAP configuration capability within the team and wider business.
• We will review business processes and digital customer/user journeys and develop optimisation approaches.
• We will manage business analysis, procedural, and training documentation, including creation, review, updating, and maintenance.
• We will deliver workshops and presentations to communicate new ideas and findings to stakeholders and the wider team.
• We will support testing cycles with IT and business resources to ensure fit-for-purpose solutions are delivered into the business, including test traceability criteria, test cases/scripts, and defect logs.
• We will track performance against KPIs covering process optimisation, incident management, project delivery, quality effectiveness, stakeholder engagement, project management, and team management metrics.

Technologies:

• CMS
• ERP
• Hardware
• Incident Management
• Support
• SAP
• Embedded

More:

We are CMS, and we believe a diverse and inclusive workforce enriches our company and is integral to our success. We value diverse opinions and perspectives and welcome candidates from all backgrounds, including ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation, and neuro-diversity. This role is part of our business change and transformation environment, supporting automation, SAP-based processes, and collaboration with stakeholders across the organisation.

last updated 35 week of 2026