Lead Business Analyst (Domain Lead) - Policy Servicing & Claims
Salary: $45,000 – $65,000 per month
About the role
Lead business delivery for the Policy Servicing & Claims domain, integrating business requirements, operational workflows, and automation across policy alterations, financial transactions, claims processing, and customer retention.
Key responsibilities
Own domain delivery for non-financial servicing (address updates, beneficiary changes), financial servicing (partial withdrawals, policy loans, surrenders, top-ups), and claims management (intimation, assessment, settlement)
Re-engineer servicing and claims business processes to leverage automation and self-service capabilities on the target platform
Work closely with Operations, Claims Assessment teams, Customer Care, and Compliance to ensure regulatory and SLA compliance
Lead UAT for claims engines, payout calculations, and policyholder communication triggers
About you
Bachelor's degree in Business, Information Technology, Computer Science or a related discipline
At least 12 years of business analysis, project delivery or domain-lead experience in complex transformation programmes
Comprehensive experience in Life Insurance Policy Administration Operations, Servicing Alterations, and Claims Assessment/Settlement
Deep familiarity with financial alteration mechanics (unit pricing, surrender value calculations, loan interest accruals)
Fluent communicator in English and Chinese