Lead Business Analyst / Product Owner

We are looking for a Lead Business Analyst to join a global B2B organization undergoing eCommerce transformation and legacy modernization in West-Vlaanderen, Belgium, with a hybrid working model. You will drive production support and enhancement initiatives, leveraging EPAM's expertise and reusable assets to deliver impactful solutions for an established client.

Responsibilities

• Co-lead and develop a team of functional/business analysts: set direction, priorities and quality standards for the team's work
• Build, own and continuously improve business analysis processes and ways of working across the organization
• Act as the primary point of contact between business stakeholders, customers and engineering/delivery teams
• Facilitate discussions, align conflicting viewpoints and drive decisions with senior stakeholders
• Own customer communication and ensure business needs are correctly understood and represented
• Conduct business analysis in the sales and marketing domain with an eCommerce background
• Document business processes, gather and define requirements
• Perform problem definition and root-cause analysis
• Identify improvement opportunities, propose them and drive them through to completion

Requirements

• Very strong soft skills: stakeholder engagement, facilitation, negotiation and consulting
• Proven experience managing or leading a team of business/functional analysts
• Very strong problem-solving skills: able to break down ambiguous, complex problems and drive them to resolution
• Excellent customer communication skills
• Comfortable operating in a constantly changing environment; able to adjust priorities and approach as circumstances shift
• Ownership mindset: sees improvements through from idea to completion, not just identification
• Strong understanding of delivery processes and business workflows in a B2B/eCommerce context
• Experience as a business analyst in the sales and marketing domain, with an eCommerce background
• Understanding of the 2-speed IT model (running stable legacy systems alongside fast-moving modernization tracks)
• Ability to promote, introduce and apply AI in day-to-day work to optimize processes and team efficiency

Benefits

• 4 weeks of paid holidays
• 6 supplementary/compensation (paid) days (pro rata temporis)
• Private healthcare insurance
• Group insurance
• Meal vouchers
• Eco-vouchers
• Joint Committee gross bonus
• Transportation/bike allowance /company car /bike lease (if eligible)
• IT equipment (laptop)
• Mobile subscription (no device)
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses
• *All benefits and perks are subject to certain eligibility requirements

• 26 paid holiday days
• Pension plan scheme
• Disability insurance (WGA Shortfall insurance)
• Long-term disability insurance (WIA Top up insurance)
• EPAM Employee Stock Purchase Plan (ESPP)
• Commuting to work - costs reimbursement
• Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements)
• Bike lease
• Employee Assistance Program
• Corporate Programs including Employee Referral Program with rewards
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses

*All benefits and perks are subject to certain eligibility requirements