Lead Case Manager

Are you interested in making a difference in the lives of families facing homelessness? Are you searching for not just a job, but a calling? Door of Hope, a Christian, faith-based nonprofit that empowers families facing homelessness to transform their lives, is hiring a Lead Case Manager.

As a Lead Case Manager, you will both supervise and support a team of Case Managers as they partner with families working toward greater stability and long-term housing success. You will train and coach Case Managers, oversee the intake and Family Success Plan processes, and help ensure the quality and consistency of case management services across Door of Hope’s Transitional Housing sites.

The Lead Case Manager does not carry a regular caseload but provides support with complex cases, family concerns, and barriers to program participation. You will work closely with other program leaders and departments to ensure families receive coordinated, relationship-based support.

Schedule

• Full-time, exempt position, generally Monday – Friday
• Potential to work from home Fridays if in person Monday – Thursday at least 9 hours/day
• Some evening availability may be required based on program needs
• On-call availability outside scheduled work hours required to respond to emergencies by phone and report on site when necessary

Responsibilities

• Supervise a team of four Case Managers providing direct services to families across Door of Hope’s Transitional Housing sites, meeting regularly with them to provide support, coaching and accountability.
• Build and model team culture of Trauma Informed Care relationship-based care, and client-centered service delivery.
• Participate on the Program Leadership Team to help shape program practices, identify needs, and monitor program outcomes.
• Lead regular Case Conference meetings and provide consultation and support on complex cases.
• Oversee the Transitional Housing Intake process, including screening, assessment, prioritization, acceptance, and coordination of new family transitions into Case Management
• Oversee the Family Success Plan process and ensure plans are developed with families, regularly reviewed, and moving forward.
• Coach Case Managers in developing meaningful SMART goals, identifying barriers, and helping families take practical steps towards their goals.
• Ensure Case Managers remain current with required documentation, case notes, Family Success Plans, and other administrative responsibilities.
• Conduct regular case-file reviews and follow up with Case Managers when documentation or case management practices needs improvement
• Monitor Case Management data and trends and work with the Head of Transitional Housing to address recurring staff or system barriers
• Support Case Managers in addressing family barriers to participation in required case management, therapy, and other supportive services
• Address escalated family concerns and complaints related to Case Management services
• Provide consultation and support with safety planning, crisis situations, transfers, and other complex family needs as appropriate
• Coordinate with Mental Health, Housing & Job & Career Navigators, Children’s Team, Shelter Operations, Spiritual Care, and community partners to support family goals.
• Support the Head Transitional Housing in the implementation and development of Case Management guidelines, tools and practices.
• Use Apricot and other program systems to monitor Case Management documentation and outcomes
• Perform any other task necessary to support the mission of Door of Hope