Lead Case Manager, Priority Veteran - Pensacola

Job Summary

Oversee day to day responsibilities of assigned Case Managers including supervision, training, and ongoing development of Case Managers. Maintain quality and productivity controls and maintain staff performance benchmark goals. Maintain positive working relationships with referring agencies and other community providers.

Responsibilities

• Provide supervision to Case Managers to ensure veterans and veteran families achieve housing stability.
• Oversee onboarding, training and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles.
• Review and approve team’s documentation including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy.
• Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing.
• Provide crisis intervention and resolve client concerns under direction of Supervisor.
• Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters and community agencies.
• Ensure case referrals are assigned within program timelines and completed accurately.
• Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission.
• Handle client transfers to other SSVF programs.
• Monitor and ensure achievement of monthly Continuous Quality Improvement goals.
• Ensure representation at all local Continuum of Care homeless coalitions.
• Coordinate closely with local HUD-VASH team.
• Ensure relationships with community partners across assigned counties are developed and maintained.
• Manage a small caseload of HUD-VASH clients when needed.

Qualifications

Knowledge/Skills

Case management experience, including knowledge of trauma-informed care and person-first practices

Excellent management, interpersonal and communication skills

Able to have crucial conversations and provide feedback on employee performance

Excellent computer skills to include Microsoft Office suite and Client Management System

Able to work as team member

Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus

Education/ Experience

Bachelor’s degree required; Master’s degree preferred in a social service-related field required

Working Conditions

Services are provided in office, in the community, and in client homes

Some occasional afterhours/weekend work

Travel required

Requirements

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Cell phone

Background checks to include criminal record, drug screen & TB testing

Ability to lift 30 lbs.

United Way of Central Alabama Mission & Core Values

Mission: To increase the organized capacity of people to care for one another and to improve their community.

Core Values

• Put People First: Respect every person, value employees, foster inclusion, serve others, and lead by example.
• Serve the Community: Understand and meet community needs while making the community better through our work.
• Do the Right Thing: Act with integrity, honesty, transparency, accountability, and a commitment to excellence.
• Be Collaborative: Build strong teams and trusted partnerships, work strategically, and unite around shared goals and measures of success.