Lead Case Manager
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Position Title: Lead Case Manager
Program: Alternatives to Incarceration (Re-entry Hub)
Classification: Non-exempt, Full Time
Program: Alternatives to Incarceration (Re-entry Hub)
Classification: Non-exempt, Full Time
Salary:$30-$34.50 per hour
Schedule: Tuesday-Saturday
Summary and Range of Authority: Under the supervision of the Vice President, the Lead Case Manager conducts outreach, case management, crisis intervention, and system navigation for participants accessing services at the Recovery Bridge and Re-entry Hub, co located with McAlister.
Essential Duties and Responsibilities:
Summary and Range of Authority: Under the supervision of the Vice President, the Lead Case Manager conducts outreach, case management, crisis intervention, and system navigation for participants accessing services at the Recovery Bridge and Re-entry Hub, co located with McAlister.
Essential Duties and Responsibilities:
- Provide comprehensive assessment of participant needs for case management.
- Create individualized treatment plans, and update regularly, based on needs identified on assessments.
- Assist clients in accessing needed services to address safety, health, social and material, such as food, clothing, shelter/housing, financial assessments, legal aid, medical and mental healthcare, job training and employment services.
- Provide short-term case management services to participants at the RBC.
- Engage and outreach with community partners for purpose of accepting referrals and providing support and linkage to services for needs of clients.
- Serve as a member of an interdisciplinary team.
- Participate in and attend staff meetings, trainings and other meetings as assigned.
- Utilize evidence-based practices included, but are not limited to Motivational Interviewing, Housing First, Harm Reduction and Trauma Informed Care.
- Working in partnership with McAlister and other service provides within the RBC.
- Provide culturally competent services. Work well with PEH, clients involved with the criminal justice system, immigrants, refugees, and other culturally diverse participants.
- Complete special projects in a timely manner, and able to maintain strict confidentiality, with regard to, sensitive or proprietary information or materials.
- Provide all documentation compliant to agency, state and county requirements within a timely manner.
- Complete assigned work timely and effectively for the program to meet contracted annual performance goal and objectives.
- Other duties as assigned.
- All the duties and responsibilities shall be delivered in compliance with County of San Diego BHS, County’s Statement of Work for contract and other relevant regulations.
Required Education, Certifications/Licenses:
- Must be registered with the Board of Behavioral Sciences (e.g. Associate Marriage and Family Therapist, Associate Professional Clinical Counselor or Associate Clinical Social Worker). Or
- Must be Licensed Clinical Psychologist (LCP), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), and Licensed Marriage and Family Therapist (LMFT).
Minimum Experience and Qualifications Required:
- Minimum of one year experience supervising peers or front-line staff providing homeless, criminal justice, mental health or substance abuse services.
- Ability to establish and maintain supportive relationships with clients from diverse cultural backgrounds.
- Minimum two years of working with participants experiencing homelessness, criminal justice interactions, substance use and mental health symptoms.
- Familiarity with harm reduction, trauma informed care, housing-first and COACH principles.
- Abide by UPAC Code of Conduct and professional code of conduct.
- Must be able to drive (when needed) for business purposes to other program locations in San Diego County. If employee drives his/her personal automobile for UPAC business, employee must have valid California driver’s license and comprehensive automobile insurance coverage, as required by law.
Additional Preferred Education or Qualifications:
- Certified or Registered Substance Use Counselor
- Bilingual, bicultural knowledge preferred in one of the County of San Diego threshold languages (Spanish, Arabic, Chinese (Mandarin), Korean, Persian, Somali, Filipino (Tagalog), Vietnamese.
UPAC Benefits
Health & Wellness
- Low-cost Aetna HMO health plan ($50 monthly employee premium)
- Employer paid vision, dental, life, AD&D, long-term disability, and Employee Assistance Program (EAP)
- Pet Insurance, voluntary life, critical illness, and accident insurance
Paid Time Off
- Up to160 hours of PTO accrued per year during the first 5 years of employment
- Up to 80 hours of sick leave available per fiscal year
- 13 paid holidays (including two days for New Year’s and Christmas)
- 1 floating holiday per fiscal year
- Bereavement Leave: 5 days off (3 paid)
Workplace Flexibility
- Hybrid work schedule (available for select programs/positions)
Financial Benefits
- 403 (b) retirement plan
- Free access to a financial advisor
- Bilingual pay differential (available for select programs)
- Eligibility for student loan reimbursement (varies by program/position)
Professional Development
- Clinical supervision for registered associates, counselors, and peer support staff
- Partnerships with numerous universities/schools for internship placements