Many Mansions provides affordable, quality, service-enriched rental housing to individuals and families of very low income, including people transitioning from homelessness, in Ventura, Los Angeles, Riverside, and San Bernardino Counties. Adult Residential Services supports housing stability, economic resiliency, community integration, and overall well-being. The Supportive Services program is designed to support previously homeless residents’ transition out of homelessness. The program provides intensive wraparound on-site support and works with an extensive network of external partners that offer residents additional resources and services.

Position Summary
The Lead Case Manager provides intensive case management to an assigned caseload of permanent supportive housing residents while serving as the primary day-to-day resource for an assigned group of Case Managers. The position provides case consultation, hands-on assistance with complex or escalated cases, onboarding and training, documentation coaching and quality reviews, and support for program compliance and consistent service delivery. The Lead Case Manager identifies concerns requiring management attention and works closely with the Senior Program Manager to improve resident services and staff practices.

Qualifications and Conditions

Education and Experience

· Bachelor’s degree in social work, psychology, counseling, human services, or related field and at least three years of relevant case management experience; OR an equivalent combination of education and substantial relevant experience, ordinarily at least five years.

· Demonstrated success managing complex resident or client situations independently; experience in permanent supportive housing, homelessness services, behavioral health, or affordable housing strongly preferred.

· Demonstrated ability to mentor, train, coach, or serve as a subject-matter resource to peers; prior formal supervisory experience is not required.

· Experience with HMIS or comparable case management databases, documentation quality review, and program reporting preferred.

· Many Mansions welcomes candidates with relevant lived experience.

Knowledge, Skills, and Abilities

· Strong knowledge of Housing First, harm reduction, trauma-informed care, motivational interviewing, strengths-based practice, crisis response, and housing retention approaches.

· Ability to teach procedures clearly, provide constructive feedback, facilitate case consultation, and support colleagues.

· Excellent judgment in recognizing urgent safety, ethical, confidentiality, tenancy, and compliance concerns and escalating appropriately.

· Strong organization, attention to detail, record review, written documentation, time management, and follow-through; ability to balance direct services with lead responsibilities.

· Professional and respectful communication with residents, staff, Property Management, government agencies, and community partners; culturally responsive, nonjudgmental approach.

· Proficiency with Microsoft Office and electronic case management systems; familiarity with Ventura County HMIS preferred.

· Fluent professional English communication required; Spanish language skills highly preferred.

Additional Requirements

· Ability to drive legally in California, with a valid California driver’s license and required automobile insurance, consistent with organizational policy.

· Obtain and maintain CPR/First Aid certification as required.

· Maintain confidentiality and comply with applicable privacy, reporting, workplace safety, and organizational requirements.

· Ability to work on-site and travel between assigned properties; respond appropriately to crises and challenging interactions.

Work Environment and Physical Requirements

The corporate culture is friendly, and mission, client, and goal-oriented.

Moderate to high stress work pace. Environment may have frequent interruptions, time constraints, and emotional distress. Noise level is low to moderate.

Environment includes working in close proximity to the homes of residents who have been homeless and may be accustomed to street culture. May be exposed to profanity or language of a sexual nature and will need to be able to positively redirect residents and to model professional behavior.

Employees may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. Employees may experience a number of unpleasant sensory demands associated with a resident’s use of alcohol and drugs and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Should be comfortable working in a pet friendly environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical demands: While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools and/or controls, talk and hear. The employee is occasionally required to stand, walk, and reach using feet, legs, back, arms and hands. The employee must be able to lift and/or move up to 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus