Lead CCaaS Transformation Architect (Town of Poland)
Summary
Leads technical design of a government-led CCaaS transformation, defining architecture, evaluating platforms, and overseeing integrations with CRM, APIs, and enterprise systems while aligning AI, analytics, and workforce management.
Antal Poland is seeking a Principal Solution Architect to lead the technical design of a large-scale Cloud Contact Centre (CCaaS) transformation programme. You will define the end-to-end architecture, evaluate platform options, and govern design across design, build, test and go-live phases. You will act as the senior technical authority, shaping integrations with CRM, APIs and enterprise systems while aligning AI, analytics, and workforce management with the architecture. J-18808-Ljbffr