Lead Certified Medical Assistant

Join our team as Lead Certified Medical Assistant at our Family Medical Center in Walla Walla, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at to learn more about our organization.

Position Highlights:

• $24.08-$35.45/hour DOE
• Additional pay for bilingual skills, paid on hours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

As a Lead Medical Assistant, you will have the opportunity to:

• Serve as one of the key clinical participants in project implementation by supporting the MA staff, by making educational resources available, and bringing concerns forward to the nursing leader for review.

• Support as core team members in MA onboarding, check-ins, and day-of support with clinical flow.

• Proactively develops a strong working relationship with other MAs and supports their skill mastery and core competencies required for job proficiency.

• Assist the clinical nursing leader in maintaining professional practice and providing constructive feedback for workflow improvements.

• Work closely with the nursing leader in day-to-day nursing operation facilitation, including patient flow, assisting with MA resources, and provider-patient needs.

• Support the clinic in medication inventory management using Willow for daily/weekly/monthly cycle count as well as in the process of ordering and receiving medications and vaccines.

• Conduct huddles, team discussions, and ad-hoc reminders with the MA team to ensure the appropriate workflow is followed and maintained.

• Consistently follows established clinical workflow and protocol to ensure the MA team is performing within the scope of their practice as defined and managed by the organization.

• Support in completing the MA competency as appropriate for the scope of practice.

• Work proactively with the clinic nursing leader regarding the skill level and performance improvement of the MA employees.

• Update the clinic nursing leader on new hire readiness and onboarding performance evaluation by regularly checking in with them and supporting with locating as-needed resources.

• Support the nursing leader with quality assurance measures, including but not limited to hand hygiene audits, employee mask fitting, and employee onboarding immunization and labs.

• Serve as a subject matter expert (SME) with point of care testing (POCT) and trains new hire MAs and apprenticeship with POCT and audits.

• Assist the nursing leader in maintaining the autoclave and sterilization procedures, as well as audits per the organization’s protocol.

• Maintain experience with patient-provider panel and assist in patient intake and rooming as necessary.

• Able to take initiative and engage in supporting the patient-provider panel with efficiency.

• Able to support the MA staff as well as participate in the MA-led clinic schedule for tasks such as immunization and vaccination.

• Support the clinic with ordering and maintaining general supplies

• Perform clinical responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA), and YVFWC requirements.

• Assist with the coordination of breaks and lunches.

• Able to perform the core duty of staff MA, including but not limited to:

  • Prepare for patient visits by reviewing the patient file, requests for labs, referrals, and correspondence. Verifies and ensures necessary reports are present and provides updates to the Provider team as needed.

  • Maintain and updates patient medical records, including patient’s medical history, current status, including vital signs, medical treatments, medication provided, and immunization records when assigned to a patient-provider panel

  • Prepare and maintains patient examination rooms, ensuring that appropriate supplies are in the room and all the appropriate equipment is available and sterilized.

  • Prepare patient for examinations, explaining medical treatment procedures as needed.

  • Assists the provider during examinations, procedures, treatments, and minor clinic procedures.

  • Support clinical workflow for collection and preparation of laboratory specimens for screenings. Collects and reviews patient data per protocol. Follows up on test results as directed by the providers. Documents specimens collected and results in the electronic medical record (EMR).

  • Provide simple instruction and/or coaching for patients within scope. This includes referral information, responding to follow-up questions, and/or instructions about medication and possible allergic reactions.

  • Assist in preparing and administering medication as instructed by a provider.

  • Respond to patients’ questions and concerns promptly. If the question is outside of scope, direct inquiries to the appropriate person.

  • Collaborate with providers and the clinic team to ensure efficiency of schedules and continuity of care.

Qualifications:

• Minimum of a high school diploma or General Education Diploma GED that is accredited by a regional or national accrediting agency approved by the US Department of Education is required.

• Graduation from a medical assisting training program (may be a one-year certificate/diploma program or a two-year Associate Degree program) that is accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES). This training program must be comprised of at least 720 hours of medical assistant training, including at least 160 hours in a clinical externship.

• 2 years of Medical Assistant work experience, and currently a certified MA.

• Minimum 1 year as a YVFWC employee in good standing with the organization, including commendable or exceptional scores on their annual performance review. A natural leader. Up to date on all required competencies.

• Cardiopulmonary Resuscitation (CPR) certification is required within 90 days of hire.

• Certifications must be maintained and remain current.

• Must have Medical Assistant Certification or Medical Assistant interim certification from the WA State Department of Health.

• Knowledge/Skills/Abilities: Bilingual (English/Spanish) required. Must demonstrate the ability to communicate at level 10 on the language proficiency scale to receive bilingual differential pay. Medical knowledge to understand the theories, reasons and technical aspects of medicine. Comfortable with new technology navigation and maximizes use of EMR tools when appropriate. Strong people skills to handle different personalities, backgrounds, and personal situations. Strong multi-tasking ability to handle the variety and pace of work. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, Epic, and EMR.

• Additional Lead Requirements:

  • Complete the YVFWC mentorship training series, including sign-off on proficiency in training and assisting others.

  • Sign-off on mastery of role duties.

  • Positive attitude, problem-solving, approachable, model employee in the organization with strong interpersonal skills.

  • Excellent communication skills with staff and supervisors alike.

  • Ability to multitask and prioritize effectively.

  • Acts as a role model for others in the department in both attitude, skills, and work ethic.

  • Able to think critically and act as a change agent.

  • This role is to be done in addition to working with a provider in order to maintain skills and stay current with expected workflows.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org to learn more about this opportunity!