Lead Client Coordinator

About SGX

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

Position Summary

The Lead Client Coordinator coordinates projects from estimation to completion for assigned client(s) . This role serves as the main day-to-day contact on current projects for clients, internal departments, and production vendors . You will act as the vital liaison between the client, the internal team, and production, resolving complex problems using strong technical knowledge to ensure the delivery of high-quality services and solutions from concept to completion .

Key Responsibilities

• Project Liaison: Act as the main liaison between the client, internal teams, and production throughout the entire project lifecycle (from concept to completion) .

• Technical Translation: Translate client requests and requirements into detailed, technical instructions for production teams .

• Project Coordination: Coordinate client-specific projects, including estimate creation, resource assignment, monitoring project progress, and ensuring packaging requirements meet strict guidelines .

• Client Engagement: Attend client meetings regarding production processes, capacity, timelines, and handle daily inquiries, complaints, or general requests for information .

• Financial & Admin Management: Handle heavy administration tasks, initiate new data requests (MDM process), and ensure accurate, timely invoicing by tracking change orders and reworks .

• Process Improvement: Participate in or lead cross-functional teams to develop and adapt workflows, improving efficiency, accuracy, speed, and quality .

Role Requirements & Qualifications

Education & Experience:

• Degree: Bachelor’s Degree in Business Administration, Marketing, or a related field (Advanced degree/MBA preferred) .

• Experience: 5+ years of previous project coordination experience, or an equivalent combination of education and experience .

• Industry Knowledge: Proven experience in the Consumer Packaged Goods (CPG) sector, FDA regulations, and Print/Packaging environments .

Skills & Core Competencies:

• Languages: Excellent verbal and written communication skills in both English and Portuguese .

• Client-Facing Skills: Strong global customer service skills, with the ability to manage both internal and external international stakeholders .

• Autonomy & Initiative: Solid decision-making skills, heavy task prioritization, and the ability to work autonomously in a fast-paced, deadline-oriented environment .

• Technical Proficiency: High degree of proficiency in MS Office Suite (Word, Excel, PowerPoint), Outlook, and internet applications .