Lead Contact Representative - Centralized Evaluative Review (CER)

WHAT IS TAXPAYER SERVICES ? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Puerto Rico This job (or announcement) is open to current permanent IRS competitive service employees in the Taxpayer Services business unit. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. MAJOR DUTIES: Coaches the team in the evaluative review process, selection and application of appropriate problem solving methods and techniques, provide advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution. Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads. Amends or rejects work not meeting established standards, refers to supervisor questions or matters not covered by standards and problems in meeting performance standards. Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and On Job Training (OJT) instruction to employees and obtains needed information or decisions from supervisor on problems that arise. STANDARD POSITION DESCRIPTIONS (SPD): PD98333 Visit the IRS SPD Library to access the position descriptions.

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION