Lead Conversion Designer- Voice & Conversational AI Australia

We’re partnering with a growing AI startup to find a Lead Conversation Designer to lead its Australian conversation design function.
The business builds GenAI voice and chat agents for enterprise clients. This role combines design leadership, customer engagement and hands-on delivery, with a particular focus on voice.

The opportunity
You’ll own the direction and quality of conversation design in Australia, guiding the team while remaining closely involved in designing, testing and improving conversational experiences.
You’ll lead client discussions, understand their business objectives and translate those needs into solutions alongside engineering. You’ll be equally comfortable facilitating discovery, providing design feedback and refining a prompt or conversation flow.

What you’ll do

• Lead the Australian conversation design function, setting standards and guiding other designers.
• Own conversational experiences from discovery through to launch and continuous improvement.
• Lead client workshops to understand customer needs, define use cases and shape solutions.
• Design and refine dialogue flows, prompts, agent personas, fallbacks and escalation paths.
• Work closely with engineers to shape agent behaviour and resolve delivery challenges.
• Review testing results and live conversations to improve quality and performance.
• Build reusable design patterns and practical ways of working as the team grows.

What you’ll bring

• A strong design background and substantial hands-on conversation design experience.
• Demonstrated leadership through guiding designers, setting direction and owning delivery.
• Preferably, experience designing and delivering voice assistants or voice agents.
• Practical experience with GenAI, prompting and conversational agent behaviour.
• Confidence leading client conversations and explaining design decisions in business terms.
• The technical understanding to collaborate closely with engineers.
• A collaborative, accountable approach and openness to feedback.

Startup experience would be highly regarded, particularly where you’ve helped build a function or introduced structure within a growing team.

Why join?
You’ll have meaningful ownership of the Australian conversation design function, work directly with enterprise clients and help shape voice and chat experiences used in real customer interactions.
If you enjoy leading a team while staying close to the craft, we’d love to hear from you.