Lead CRM Devops Engineer

Role Mission:

As a Lead CRM DevOps Engineer at StarHub, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical CRM and Order Management (CRM/OM) platforms. You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, and cloud infrastructure, ensuring high availability, scalability, and secure delivery of CRM/OM microservices on AWS EKS.

This role goes beyond execution requiring you to drive DevOps best practices, establish SRE capabilities, and ensure end-to-end stability of customer journeys (order, provisioning, billing). You will act as a technical leader, guiding engineers and working across teams to enable faster, safer, and more reliable platform delivery.

Responsibilities

• Drive DevOps strategy and operating model for CRM/OM platforms, acting as the technical escalation point for complex production issues.
• Architect and govern end ‑ to ‑ end CI/CD pipelines using Jenkins (Pipeline ‑ as ‑ Code) and GitOps (Argo CD / Flux), enabling safe, repeatable releases.
• Lead trunk ‑ based development adoption, automated testing, quality gates, and release safety mechanisms across microservices.
• Design and operate multi ‑ cluster Kubernetes platforms (EKS/OCP), including networking, RBAC, scaling, and resilience.
• Govern AWS cloud infrastructure and Infrastructure ‑ as ‑ Code using Terraform and/or CloudFormation, ensuring security, scalability, and cost efficiency.
• Apply SRE practices by defining SLOs/SLIs, improving reliability and performance, and leading incident management and RCA.
• Ensure end ‑ to ‑ end reliability of CRM and API integrations across systems.
• Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, and on ‑ call tooling.
• Contribute to automation and code improvements, participate in architecture reviews, mentor engineers, and drive documentation and knowledge sharing.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 6+ years of hands‑on experience across DevOps, SRE, and platform or software engineering, with at least 2–3 years in a senior or technical leadership role.
• Strong proficiency in Java and Spring Boot, with hands‑on experience supporting microservices‑based and distributed architectures.
• Deep understanding of scalability, reliability engineering, and production system performance.
• Advanced hands‑on experience with:
• Kubernetes (EKS preferred), Helm, and container orchestration
• CI/CD platforms (Jenkins, GitLab CI) and GitOps practices
• AWS cloud services and architecture
• Infrastructure as Code (Terraform and/or CloudFormation)
• Strong SQL skills with hands‑on PostgreSQL administration and performance tuning experience.
• Proficiency in Python and shell scripting for automation and platform tooling.
• Experience implementing observability and monitoring using tools such as Splunk, Prometheus, Grafana, and CloudWatch.
• Proven experience working in Agile/Scrum environments, with strong stakeholder management, communication, and technical leadership skills.
• Ability to operate effectively in a fast‑paced, production‑critical environment.