Lead Dairy Service Technician
Travel: 50 – 75% travel
Territory/Location: California & surrounding region
Pay Range: $34.00/hr - $39.00/hr
Founded in 1999, Specialty Herd Solutions is a fast-growing leader in the dairy industry, delivering comprehensive animal care through premium products, innovative equipment, and reliable bulk delivery. We are looking for a customer-focused professional who takes ownership, leads with integrity, and collaborates selflessly to support our clients' success.
We are seeking a Lead Dairy Service Technician to join our team who will serve as the primary technical expert and on-site leader for system installations, maintenance, and troubleshooting. This role is responsible for leading complex installations, diagnosing advanced system issues, and ensuring high-quality execution of field work. The Lead Technician coaches and develops other technicians, drives consistency in field practices, and acts as a key liaison between field teams and other segments of the organization.
Essential Functions & Key Responsibilities
Field Operations & Installation Leadership
- Lead installation of footbath, fly spray, and integrated systems at customer sites
- Plan and execute complex installs, including plumbing, welding, electrical, and fabrication work
- Collaborate with builders, contractors, and dairy operations teams to develop facility layouts and installation plans, including footbaths, chemical rooms, utility systems, and other new construction or expansion projects
- Serve as on-site lead, coordinating work, assigning tasks, and ensuring timelines are met
- Ensure installations meet quality, safety, and design standards
- Modify system designs in the field based on site conditions and customer needs
Advanced Troubleshooting & Technical Expertise
- Diagnose and resolve complex mechanical, electrical, and system performance issues
- Troubleshoot SmartTank, SmartSight, Unified Controller, and integrated system components
- Analyze system performance (flow, pressure, electrical load, chemical usage) and implement improvements
- Identify root causes of recurring issues and implement long-term solutions
- Provide technical guidance to technicians and escalate issues when needed
Fabrication & System Design
- Perform advanced welding and fabrication, including custom builds (headers, downpipes, pods, exit lane modifications)
- Design and modify plumbing layouts (including pressure, flow, and system efficiency considerations)
- Support or design custom solutions for challenging installs
- Ensure structural integrity and durability of installed systems
Safety & Compliance Leadership
- Lead job site safety practices, ensuring compliance with PPE, vehicle safety, and regulatory requirements
- Conduct job hazard assessments and mitigate site risks proactively
- Ensure safe work practices around livestock and agricultural environments
- Coach team members on safety expectations and enforce standards
Team Leadership & Development
- Train, mentor, and coach Field Service Technicians (I–II)
- Provide real-time feedback and hands-on training during installs and service work
- Support onboarding of new technicians
- Reinforce best practices and standard operating procedures
- Promote teamwork, accountability, and continuous improvement
- Ability to lead a Planner Call/Meeting – navigate through SF to overview and discus Service Appts, Installs and Prioritize for a region
Systems & Documentation
- Ensure accurate and timely completion of work orders, service appointments, and inventory tracking in Salesforce
- Utilize SmartTank, SmartSight, and Unified controller data to diagnose issues and monitor system performance
- Support process improvements and provide feedback on tools, systems, and field practices
Inventory & Logistics
- Oversee truck inventory and job materials for accuracy and readiness
- Anticipate material needs for upcoming installs and complex jobs
- Work with operations to ensure proper material availability