Lead Desktop support Engineer

Position: Desktop Support Team Lead/ Level 2 Technical Support Location: Boston, MA(02111) Onsite The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an enterprise healthcare IT environment. Supporting approximately 8,000 hybrid (onsite and remote) healthcare end users, this role balances hands-on technical escalation management with personnel leadership. The Team Lead ensures that hospital staff—including clinicians, administrators, and supp…