Lead Digital Account Manager

dNovo Group is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering integrated digital marketing strategies across SEO, Paid Media, Content Marketing, and Web Development.

We are looking for a Lead Digital Account Manager to lead our Account Managers, oversee key client relationships, and drive strong client performance and retention. This is a senior role for someone ambitious, proactive, and experienced specifically in managing digital marketing clients within an agency environment.

Role Overview

As a Lead Digital Account Manager, you will manage a portfolio of key clients while providing leadership and strategic guidance to our Account Managers. You will oversee SEO and digital marketing strategy, manage client expectations, coordinate delivery across internal teams, and identify opportunities to improve performance and grow accounts. This is not a coordination-only role. You must understand digital marketing deeply, be able to independently assess SEO performance, and confidently guide both clients and Account Managers.

Key Responsibilities

Account Management Leadership

Lead, coach, and support the Account Management team
Review account strategy, performance, communication, and client satisfaction
Set and maintain high standards for client communication and account management
Support Account Managers with strategy, performance issues, and client escalations
Ensure accountability and consistent quality across client accounts

Client Relationship Leadership

Serve as the senior strategic point of contact for key clients
Lead regular client meetings and performance calls
Manage client expectations and resolve issues professionally
Build long-term, trusted client relationships

Digital Strategy & SEO Performance

Oversee SEO strategies aligned with client business goals
Identify technical SEO issues, opportunities, and growth areas
Review website audits and provide actionable recommendations
Monitor SEO performance and translate key metrics into actionable recommendations tied to client business goals

Cross-Functional Leadership

Work closely with content creators, developers, designers, and ad managers
Ensure campaigns are executed accurately and on time
Maintain high standards of quality and accountability

Growth & Retention

Take ownership of client satisfaction and retention
Identify upsell and account growth opportunities
Proactively recommend improvements and new initiatives
Identify at-risk accounts early and help resolve issues before they escalate

Qualifications

5+ years of client-facing account management experience within a digital marketing agency
Experience managing, leading, and mentoring Account Managers
Strong hands-on knowledge of SEO strategy and execution
Deep understanding of keyword research, technical SEO, content optimization, and analytics
Proficiency with Google Analytics, Google Search Console, and leading SEO platforms such as SEMrush, Ahrefs, or Moz
Strong understanding of broader digital marketing, including Paid Media, Content Marketing, and Web Development
Excellent English communication and presentation skills
Ability to manage multiple client accounts and priorities in a fast-paced environment
Strong leadership, analytical, and problem-solving skills
Highly organized, proactive, and detail-oriented

Preference will be given to candidates based in Canada or those able to consistently work Canadian business hours.

What We Offer

Long-term opportunity
Leadership role with direct impact on client and team performance
Supportive international team
Performance-driven culture