Lead Dispensary Associate

Title: Lead Dispensary Associate

Location: On-Site

Job Type: Full-Time | Non-Exempt

Reports to: General Manager

Company Overview

Founded in 2014, Windy City Cannabis has grown from a single dispensary to six locations across Illinois, with our flagship store proudly located in Homewood, Illinois. As a woman-owned company since 2023, we are committed to creating a safe, inclusive, and professional environment for both medical and recreational cannabis customers. We believe cannabis should be approached with knowledge and respect, which is why our highly trained team provides expert guidance and personalized support.

At Windy City, you'll be part of a passionate team that values education, customer care, and community connection. We offer a supportive and welcoming workplace where your contributions matter, your growth is encouraged, and your work truly makes a difference.

Summary

The Lead Dispensary Associate partners and supports the Management Team to ensure operational compliance, meet sales metrics, drive staff performance excellence, achieve optimal customer satisfaction, and protect company assets. You will serve as a keyholder and Agent-In-Charge, with availability to open and close the store.

Essential Duties and Responsibilities

• Maintaining a safe, secure, and compliant environment for customers, staff, and inventory at the dispensary.
• Safeguarding Windy City's people, cash, property and data by enforcing safety rules.
• Perform Front and Back of House Agent-in-Charge duties
• Coach and provide feedback to dispensary associates.
• Manage inventory and maintain store cleanliness.
• Handle customer issues in accordance with company policy.
• Lead audits, staff training, and compliance initiatives.

Work Skills and Qualifications

• Genuine passion for customer service and team leadership.
• Strong organizational and problem-solving skills.
• Ability to effectively operate POS and inventory systems.
• Familiarity with cannabis industry trends and inventory procedures.

Role Requirements

• At least 2 years in retail or hospitality industry using point of sales and basic computer skills, cannabis retail experience a plus.
• At least 1 year of supervisory or management experience is preferred.
• At least 21 years of age.
• Must have open availability
• Ability to obtain a dispensing agent identification card issued by the state of Illinois.
• Ability to maintain confidentiality and ethical conduct
• Exceptional customer service skills, positive attitude, team player, and strong work ethic.
• Must be and remain compliant with any and all regulatory requirements as they pertain to the industry, personnel law, safety regulations, local codes and organizational rules, regulations, directives, standard operating procedures, state and local laws for working in the cannabis industry.
• While performing the duties of this job, the employee must be able to stand or walk for extended periods; use hands to perform manual, repetitive tasks; lift or move up to 10 pounds (or more with assistance); hear, understand, and communicate effectively while wearing a headset, and have the visual acuity to view screens and identify small product details, such as SKU numbers, with or without corrective lenses.
• Must be able to remain focused, pay close attention to detail.
• Must be able to communicate clearly and effectively
• Internal Candidates must be in good standing
  • All Team Members who have successfully completed six months of employment in their current position and are in good standing will be considered for promotion and are encouraged to apply to open positions. Being in “good standing” means an accrual of less than five attendance points and less than seven cash handling points. Additional criteria may apply based on the skill, experience, and training requirements for the role, as well as any special certifications necessary for the role.

Compensation and Benefits

• Hourly Rate: $19.50
• Tips
• Medical, Dental, and Vision Insurance
• Sick and Paid Time Off
• 401(k)
• 40% Employee Discount

NOTE: The above job description summarizes the role responsibilities and is not intended to be all inclusive, it may change.

Windy City Cannabis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.