Lead EHR Support Analyst

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, 2024, and 2025!

Job Title: Lead EHR Support Analyst	Department: Administration
Reports To: Epic Manager	Work Type: Hybrid
Classification: Full-Time, Non-Exempt	Language Differential: Ineligible

SUMMARY

This position provides leadership, mentorship, and workload coordination for the ESA team and serves as the first escalation point for complex issues.

Essential Job Duties

• Mentor and support ESAs across training, technical, and reporting domains.
• Coordinate workload distribution and monitor performance.
• Serve as escalation contact for complex issues.
• Represent ESA team in Epic governance and project meetings.
• Performs other duties as assigned.