Lead, Experience Design
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Summary
The Lead, Experience Design will drive the implementation of experience design strategies and align business operations to deliver seamless end-to-end client experiences. The role requires extensive experience in design and leadership, particularly within the financial services sector.
Minimum requirements:
- Post Graduate Degree in Information Studies
- 8 -10 years experience within the area of specialisation with evidence of exposure to leading teams
- 3 - 4 years' people management experience.
- Variety of experience both internal and external to the Financial Services sector.
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Strategies
- Directing People
- Empowering Individuals
- Generating Ideas
- Providing Insights
- Showing Composure
Technical Competencies:
- Client Journeys and Personas
- Data Analysis
- Effective Design
- Product and Services Knowledge
- Requirements Gathering and Management
- Research & Information Gathering
- Service Management Processes
Responsibilities:
- To lead the implementation of the Experience Design (ED) strategy within the area of specialisation, and to drive alignment of business operations to the ED strategy.
- To plan for, execute, and deliver a seamless, end-to-end experience design for clients.