Lead Financial Administrative Specialist - Accounts Management

The Lead Financial Administrative Specialist is positioned in the Mid-Atlantic Consolidated Patient Account Center located in Asheville, NC. The Lead serves in the Accounts Management department and reports to the Chief Financial Officer in the organization. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions and the integration of VHA and industry best practices.

Major duties include, but are not limited to: Clearly communicating assignments to team members to include deadlines and time frames for completion. Leading team members in identifying, distributing and balancing workload and tasks in accordance with established work flow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned tasks; and ensuring that each employee has an integral role in developing the final team product. Trains or arranges for the training of team members in methods and techniques of team building and working in teams to accomplish tasks, and provide or arrange for specific administrative or technical training in order to accomplish individual and team tasks. Provides assistance as needed to the Accounts Management staff on system operations, enhancements and repair in order to minimize downtime. Prepares correspondence, reports, memoranda or other written products concerning a wide range of issues surrounding collection activities. Determines the best course of action to effect maximum recovery through aggressive follow-up with insurance carriers and their subsidiaries, either by written or oral inquiries. Answers inquiries with respect to the debt, provides audits, and contacts collection agencies for payoff amounts. Performs other duties as assigned Work Schedule: Monday through Friday, 8:00am to 4:30pm. Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Lead Financial Administrative Specialist - Accounts Management/PD00327A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.