Lead Front Desk Attendant (part-time)
HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.
About the role
Ready to take the lead while creating a great first impression? We’re looking for a part-time Lead Front Desk Attendant to join our team at our client site in Batavia, Ohio! In this role, you’ll help keep front desk operations running smoothly, support and provide oversight to front desk staff, and ensure members and guests receive a welcoming, positive experience.
Schedule: 20 hours per week, flexibility is key, as shifts may include mornings, evenings, and weekends.
Responsible for ensuring the smooth operation of front desk activities and overseeing the work of front desk staff during shifts. Maintains a welcoming and efficient environment for members and guests. Ensure all tasks are completed efficiently, provide oversight and support to the front desk staff, and escalate any performance issues to the Membership Manager as necessary.Key Accountabilities:
- Keep up to date with Front Desk Staff guidelines, expectations, and procedures to adhere, enforce, and build confidence with colleagues to promote and maintain staff efficiency and effectiveness.
- Promptly escalate performance concerns directly to the Manager, providing the management team with timely insights into the performance of the Front Desk staff during their shifts.
- Provide presence and guidance for departmental staff working on-site in the absence of management.
- Support the Manager with onboarding of Front Desk staff, including leading training sessions, leading shift shadowing sessions and participating in staff job interviews.
- Work in a heavy customer-facing role, such as member check-ins, guest sign-ins, and transactions, as well as assisting with membership sales and renewals, as needed.
- Responsible for safety and well-being of all guests, visitors and members who utilize the facilities, including responding to sudden medical emergencies and providing proper CPR/AED and First Aid care.
- Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role. Ensure all guests, visitors, and members receive exceptional service while thriving in a fast-paced, team-oriented environment.
- Work daily with computers and willingness to learn new computer applications and skills to troubleshoot on the go.
- Other duties as needed/assigned.
Minimum Requirements:
- High school diploma or GED and 2+ years of in-person customer service experience.
- OSHA compliant Adult First Aid/CPR/AED from American Red Cross, American Heart Association, National Safety Council, or American Safety & Health Institute required within 30 days of hire.
- Basic computer skills (word, excel, outlook etc.) and working knowledge of a member management/point of sale system. Ability to navigate electronic systems, learning new systems, and troubleshoot systems is required.
- Strong interpersonal, accountability and customer service skills.
- Proven capability to succeed in a collaborative team environment.
Preferred:
- Experience with training and onboarding staff.
- Experience overseeing part-time staff.
- Proven problem-solving skills and the ability to troubleshoot on the go.
Brand: HealthFitness
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.