Lead Infrastructure Engineer
Posted Updated
Summary
Lead infrastructure/storage engineer role supporting the Bank of England's IT estate: daily BAU operations, incident/problem management under ITIL, and administration of DELL EMC storage (Isilon, VPLEX, Unity, VXRail), Cisco MDS, Commvault and Cohesity, with automation via PowerShell, DSM Shell and REST APIs, plus mentoring junior staff.
Job Summary (List Format):
- Communicate technical information clearly to both technical and non-technical audiences, including stakeholders, vendors, and end users.
- Apply ITSM practices such as ITIL, Change Management, Problem, and Incident Management in daily operations.
- Analyze and interpret dashboards, investigate problems, and identify root causes of technical issues.
- Liaise with vendors for support and manage cases raised with third-party suppliers.
- Perform effectively under pressure, delivering quick and quality results when required.
- Demonstrate strong technical, analytical, problem-solving, and interpersonal skills.
- Provide excellent customer service and maintain effective relationships with application/database owners and business users.
- Train and mentor junior team members to develop their skills and knowledge.
- Hold a degree or equivalent qualification, with a strong understanding of the Bank of England's mission and technology's role.
- Investigate hardware failures, capacity/performance issues, and manage complex IT problems through reports and dashboards.
- Possess extensive practical knowledge of EMC products.
- Support and script DSM Shell for Isilon, and have experience with NAS migrations and Pure Storage administration.
- Utilize PowerShell, REST API tools, and programming scripts for automation and administration tasks.
- Administer and configure DELL EMC VPLEX, Unity, VXRail, Cisco MDS, Commvault, and Cohesity solutions.
- Participate in morning checks, operational meetings, and manage BAU (Business As Usual) ticket resolution within SLAs.
- Use automation and scripting skills to improve management and efficiency of IT estate.
- Desirable: Experience with DELL EMC Recover Point, Unity/VNX, PeerSync migration tools, Commvault administration, Cohesity support, Surperna Eyeglass, and S3 storage solutions.
- Demonstrate a structured approach to work, professionalism, and commitment to quality service delivery.
- Document and improve IT processes as needed.
- Communicate technical information clearly to both technical and non-technical audiences, including stakeholders, vendors, and end users.
- Apply ITSM practices such as ITIL, Change Management, Problem, and Incident Management in daily operations.
- Analyze and interpret dashboards, investigate problems, and identify root causes of technical issues.
- Liaise with vendors for support and manage cases raised with third-party suppliers.
- Perform effectively under pressure, delivering quick and quality results when required.
- Demonstrate strong technical, analytical, problem-solving, and interpersonal skills.
- Provide excellent customer service and maintain effective relationships with application/database owners and business users.
- Train and mentor junior team members to develop their skills and knowledge.
- Hold a degree or equivalent qualification, with a strong understanding of the Bank of England's mission and technology's role.
- Investigate hardware failures, capacity/performance issues, and manage complex IT problems through reports and dashboards.
- Possess extensive practical knowledge of EMC products.
- Support and script DSM Shell for Isilon, and have experience with NAS migrations and Pure Storage administration.
- Utilize PowerShell, REST API tools, and programming scripts for automation and administration tasks.
- Administer and configure DELL EMC VPLEX, Unity, VXRail, Cisco MDS, Commvault, and Cohesity solutions.
- Participate in morning checks, operational meetings, and manage BAU (Business As Usual) ticket resolution within SLAs.
- Use automation and scripting skills to improve management and efficiency of IT estate.
- Desirable: Experience with DELL EMC Recover Point, Unity/VNX, PeerSync migration tools, Commvault administration, Cohesity support, Surperna Eyeglass, and S3 storage solutions.
- Demonstrate a structured approach to work, professionalism, and commitment to quality service delivery.
- Document and improve IT processes as needed.