Lead Infrastructure Engineer –Network Operation SME(Subject Matter Expert)

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As a Lead Infrastructure Engineer at JPMorgan Chase as a part of the Network Rapid Response SME Team, your endless curiosity about technology will help you propel innovation and your career.

Job Responsibilities

• Participate in team talent evaluation activities as needed.
• Plan, track, and manage technology infrastructure usage to optimize delivery and cost.
• Assist management with performance appraisal inputs and processes.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations and create original documentation and maintain/update existing documentation.
• Operate independently and apply critical thinking to complex, ambiguous issues.
• Serve as escalation point for 40x/50x/60x level team members.Advocate for the customer base during Infrastructure- or Business-Critical issues.
• Communicate complex technical findings clearly and concisely to management.
• Collaborate with high-performing teams and individuals across the firm to achieve shared goals.
• Own day-to-day incident/problem management for major global data-impacting issues, act as SME in 2–3 technologies, run bridges/tickets, and partner with Network Engineering on bug fixes, design changes, and code upgrades.

Required qualifications, skills and capabilities

• Formal training or certification on infrastructure disciplines concepts and 7+ years of applied experience
• Network operations/infrastructure support experience with proven ability to lead P1 (Priority 1) technical bridges.
• Deep knowledge of network infrastructure components and how they are tracked/managed across systems.
• Proficiency in more than one infrastructure technology domain.
• Strong understanding of risk and controls landscape; ability to meet companywide standards.
• Customer-centric execution; experience in a global banking/exchange/technology environment.
• Proven enterprise network topology expertise (routing/switching, datacenter, wireless, security/services, load balancing, proxy, optical transport).
• Expertise in multicast, low-latency networks, and market data-related technologies and strong experience with protocol analyzers and capacity/monitoring tools (e.g., Splunk, SevOne, ThousandEyes).
• Ability to use/learn scripting (Python/Ansible), apply version/revision control practices, work in Linux, communicate effectively, and perform in a mission-critical 24x7 high-pressure environment.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Preferred qualifications, capabilities, and skills

• In depth knowledge of the Network Infrastructure supported and certifications preferred.

• Participate in Team Talent evaluation; assist management in performing performance appraisals.