Lead Instructional Designer

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Lead Instructional Designer (Based in Kuala Lumpur, Malaysia)

Overview

We are seeking a Lead Instructional Designer to drive the strategy, design, and development of high-impact, adult-learning-based product enablement and sales effectiveness training. This role will primarily lead the creation of interactive e-learning and some occasional classroom-style (ILT) experiences that support sales and customer-facing teams in a SaaS environment.

Key Responsibilities

· Lead the design and development of engaging e-learning courses using Articulate Rise and Storyline

· Apply adult learning (andragogy) principles to create effective learning experiences

· Design and develop learning guides, workshop materials, and learning aids as necessary

· Collaborate with SMEs and stakeholders to transform raw content into compelling, memorable, and impactful courseware

· Drive end-to-end instructional design processes using ADDIE or SAM methodologies

· Mentor junior designers and developers

· Ensure consistency in Esker visual design, branding, and learning standards

· Support certification programs and assessment for customer-facing roles

· Continuously evaluate and improve training effectiveness

Must-Have Skills & Experience

· 5–8 years of instructional design experience

· Expert-level proficiency with Articulate Rise and Storyline

· Strong background in adult learning theory (andragogy)

· Experience designing interactive, high-impact e-learning

· Strong understanding of SCORM, x-API/Tin Can, and related learning technologies for interoperability

· Strong visual/illustrative design skills

· Strong video editing, voice over, and language translation experience AI and tools

· Experience working in agile environments (ADDIE, SAM)

· Ability to work with multiple stakeholders and SMEs

· Experience in SaaS and GTM processes

Nice-to-Have Skills & Experience

· Experience leading or mentoring teams

· Background in sales enablement or customer training

· Familiarity with LMS platforms and analytics

· Experience with multimedia production

Languages

· Fluency in English is required.

· Knowledge of Mandarin, Cantonese, or French is a plus.