LEAD IT SPECIALIST (CUSTOMER SUPPORT)

You will serve as a LEAD IT SPECIALIST (CUSTOMER SUPPORT) in the Information Technology & Cyber Security Department of PSNS and IMF.

You will serve as a Technical Lead in the activities of the NMCI Customer Technical Representatives Branch.

You will perform as the technical Customer Support SME responsible for identifying IT service operational requirements for the command.

You will plan, manage, and direct IT NMCI analysis, design, development, testing, troubleshooting, quality assurance, installation, implementation, integration, and maintenance of various Next Generation (NGEN) contracts and services.

You will represent the command in contractor/customer interactions pertaining to NMCI/NGEN IT services; diagnose and resolve problems in response to customer reported incidents regarding IT issues and supports higher-level problem solving.

You will identify and define business or technical requirements applied to the design, development, implementation, management, and supports systems and networks.