Lead Logistics Customer Experience Specialist
Summary
Owns logistics file management, shipping documents, and customer invoices while coordinating with customer service to resolve exceptions and ensure smooth operations.
and updating of shipping documents and Customer Invoices in the system.Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking.Documentation.System Updates.Operational finance.Proactive communication with customer service in case of exceptions.Supporting Customer Service in customer query resolution and exceptionhandling.
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