Lead Maintenance Technician

We are seeking a Lead Maintenance Technician who will serve as a field-based expert and support resource for our team of maintenance technicians. A Lead Maintenance Technician acts as the go-to field lead for troubleshooting complex maintenance issues, offering technical guidance for maintenance technicians as well as company clients -homeowners, and ensuring quality work across our vacation rental portfolio.

This position plays a critical part in maintaining property standards and solving real-time problems with efficiency and professionalism.

Key Responsibilities:

• Complete maintenance tasks and projects, traveling between multiple worksites each day.
• Act as the first point of contact for technicians in the field when they need guidance or help with troubleshooting.
• Support other maintenance technicians by offering expert help in diagnosing and resolving more complex than usual repair jobs.
• Partner with the Operations Manger to share field insights and suggest process improvements.
• Ensure that repairs and work orders are completed to company quality standards.

· Assist with high-priority or sensitive maintenance calls involving guest and homeowner concerns.

· Provide professional, courteous in-person support to guests and homeowners when needed.

· Participate in rotating on-call schedule for after-hours or emergency maintenance issues.

· Respond quickly and safely to urgent situations, ensuring minimal disruption to guests.

• Respond to guest issues (assigned work order) regarding maintenance, as needed including but not limited to:
• • Appliance troubleshooting
  • Cable/Wifi troubleshooting
  • Basic HVAC repair
  • Light plumbing
  • Basic electrical knowledge.
  • Paint, clean, and troubleshoot repairs inside homes.
  • Drywall, and basic carpentry skills.
• Coordinate tasks with third-party service providers.
• Evaluate the condition of the vacation rental homes.
• Attend all mandatory individual and team meetings.
• Other responsibilities as assigned - because every day looks different.

· 3+ years of hands-on property maintenance experience, especially in residential or hospitality settings.

· Strong technical knowledge in general maintenance: HVAC, electrical, plumbing, appliance repair, pools/spas, etc.

· Great problem-solving skills and ability to assist other techs in the field under pressure.

· Friendly, reliable, and professional demeanor.

· Must be comfortable using mobile work order and communication systems.

• Applicants must have reliable transportation.
• Applicants must be willing and able to work overtime for emergency calls which may include weekends, holidays and after hours.
• Applicants must have a valid driver’s license and insurance.

Benefits

• Paid Time Off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• 401k Match
• Healthcare spending or reimbursement accounts, such as HSA, FSA
• Long term disability insurance
• Short team disability insurance