Lead Medical Support Assistant (Consult Management Team)

The Lead Medical Support Assistant (LMSA) serves in the Access Scheduling and Management Service (ASMS) at the Salem VA Healthcare System. In this role, the LMSA acts as the primary liaison between the Supervisory Medical Support Assistants overseeing the Consult Management Team (CMT) and all Advanced Medical Support Assistants (AMSAs) within the team.

The position functions as a Lead Medical Support Assistant in Health Administration Service. Duties include but aren't limited to the following: - Schedules, cancels, and/or reschedules consultation appointments both within the VA healthcare system and in the community based on Veterans preferences, Community Care eligibility criteria, and established community care scheduling processes when appropriate in accordance with VHA national scheduling guidelines - Utilizes the community care tools admin screening triage tool, Health Share Referral Manager (HSRM), External Provider Scheduler (EPS), Veteran Online Scheduling (VAOS), Community Provider Locator, and demonstrates knowledge of the Veterans Health Information Exchange (VHIE). - Capture the Veteran's community care appointment scheduling preferences using the Consult Toolbox (CTB) as appropriate unless the Veteran decides to self-schedule. - Contacts the patient and discusses options for internal/direct VA care vs. Community Care (when appropriate) based on Clinical CMT guidance. - Communicates with in-network community-based medical offices/facilities to schedule appointments and communicates with the patient and team as necessary. - Demonstrates understanding of the purpose for the Standard Episode of Care (SEOC). - Understanding and Interpreting clinical staff orders/instructions as appropriate per documentation provided on the consult - Obtaining medical documentation from community providers, documenting this information accurately in the appropriate system, communicating accurately and timely to the appropriate clinician or team as needed - Interacting with internal and external customers to achieve desired outcomes - Entering no-show information correctly, capturing missed opportunities appropriately and process both VA and community care consults per scheduling directives - Verifying and updating demographics and insurance information. Total Rewards of a Allied Health Professional Work Schedule: Monday - Friday, 7:45am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available; Occasional, ADHOC-May be authorized Virtual: This is not a virtual position. Functional Statement #: 1075FA Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.