Lead Medical Support Assistant-(Office of Community Care)

The Lead Medical Support Assistant (LMSA) is a highly, specialized position and performs multiple duties in the Office of Community Care (OCC). Important interfaces and collaborations also occur with larger health care system providers including VA and Community providers, hospitals, diagnostic and treating facilities, and community-based programs.

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The Lead Medical Support Assistant will act in the capacity of liaison/expediter between patients and clinical staff as well as specialty staff and ancillary services. The LMSA will perform duties as part of a multi-disciplinary team that consists of physicians, Registered Nurses, Licensed Vocational Nurses, other administrative staff members and multiple non-VA medical care providers. The team provides the majority of the healthcare needs for assigned primary and specialty care services and works collaboratively with other members of an expanded health care team to provide a robust interdisciplinary approach to care. The incumbent reviews and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. The incumbent assures coverage of all areas of responsibility. The incumbent will be conducting ongoing reviews to ensure quality of work and reviews tracking systems for items such as consults and authorization timeliness. The incumbent will provide guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; and organizing the work structure of his/her assigned areas. The LMSA will create and maintain work environment that fosters productivity, customer service and employee satisfaction and acting as liaison between MSA and staff in order to resolve day to day conflicts. The LMSA will serve as a knowledge reference for staff regarding programs and processes conducted in the OCC. The incumbent is required to have substantial knowledge of the Community Care processes and services. Work Schedule: 8:00am to 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 53269-F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.