Lead Medical Support Assistant

This position is located under the Radiology Service at the C.W. Bill Young VA Medical Center, Bay Pines, FL.

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in Radiology Service. Conducts quality assurance reviews to ensure staffs are following applicable policies and procedures to include service, facility and VISN policies. Monitors and makes short term work assignments considering staffing levels and competency of staff, provides input on performance, resolves daily workplace issues and maintains efficient workflow by working collaboratively with their Supervisory MSA. Assures coverage of all areas of responsibility for lunch, breaks or absences. Provides input on performance, resolves daily workplace issues, and maintains efficient workflow by working collaboratively with their Supervisory MSA. Utilizes VS GUI as primary interface for scheduling of appointments and accurately forwards all RTC Consults to the appropriate Community Care consults for all Veterans eligible for Choice Program that opt-in. Initiates scheduling attempts and within 7 business days of the patient identified date for Radiology orders. Ensures all Veterans have verified eligibility for medical benefits and communicates with Eligibility & Enrollment for assistance. Ensures timely rescheduling of all clinic cancellations (within 24 of receipt from AudioCare or the Clinic Profile Team). All other duties as assigned. Work Schedule: Monday-Friday, 8:00 am - 4:30 pm. The tour of duty will be established based on demand of the work area. Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: 21795F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.