LEAD MEDICAL SUPPORT ASSISTANT

The Lead Medical Support Assistant (LMSA) is in the Nursing Service. Acts as unit receptionist and coordinates all administrative duties related to patient admissions, discharges, and transfers. Distribute and balance the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, and assure each employee has enough work to keep busy. Keep in touch with the status and progress of work.

Duties include but are not limited to: The Lead Medical Support Assistant works within the Acute Care Service as the primary administrative support for patient admissions, discharges, and transfers. The role serves as the unit's receptionist and manages patient records, verifies physician orders, maintains census information, coordinates communication, orders supplies, schedules follow up appointments, and troubleshoots equipment. A key responsibility is acting as a work leader: distributing and balancing workload, ensuring timely completion of tasks, monitoring work quality, and keeping supervisors informed of progress. The Lead MSA trains team members, provides ongoing guidance, demonstrates correct work methods, and ensures all inpatient MSAs have the knowledge and skills needed for daily duties. The Lead MSA position also involves maintaining efficient workflow, resolving daily operational issues, organizing work structures, scheduling staff, ensuring training requirements are met, orienting new employees, and serving as liaison between MSAs and clinical staff to address day-to-day conflicts. Accurate appointment scheduling, policy communication, and quality assurance are critical components of this role. The LMSA reports to supervisors on staff performance, progress, training needs, and behavioral concerns, and provides input regarding promotions, reassignments, recognition, and personnel requirements. As a work leader, they provide technical direction, train the team, oversee workflow, and ensure timely task completion. Additionally, they prepare and validate timecards for nursing and non-nursing staff within Patient Care Services/Nursing Service, ensuring accuracy and timely submission for supervisor approval Work Schedule: Full time; Work schedule will be determine upon selection. Telework: No Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Virtual: This is not a virtual position. Functional Statement #:53764 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment TB examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.