LEAD MEDICAL SUPPORT ASSISTANT

The Castle Point VAMC is currently recruiting for a Lead Medical Support Assistant (MSA) in Outpatient Services. The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at the VA Medical Center. The incumbent oversees the status of work for all lower grade MSA positions working in various clinics.

Total Rewards of a Allied Health Professional Major duties include but are not limited to: Provides training to new employees on clerical workflows to ensure they understand and correctly perform required administrative processes. Identifies and contacts newly enrolled Veterans to schedule their first medical or mental health appointment. Monitors clinic access-to-care indicators to help ensure timely patient scheduling. Ensures insurance information is collected accurately and patient records are updated at the time of the appointment. Maintains current knowledge of changing regulations, directives, software updates, and operational procedures affecting healthcare administration. Monitors and reports access-to-care metrics to prevent delays caused by administrative backlogs. Assists with managing and cleaning up the EARR (Encounter Action Required Report) and supports clinic utilization and profile maintenance, including setting up clinic grids and canceling/restoring clinics. Answers and screens phone calls promptly and courteously, determines caller needs, and provides information according to privacy rules and clinic procedures. Prepares administrative correspondence and memoranda as needed. Maintains basic office supply inventory for clinical administrative areas. Enters Veterans seeking emergent or urgent care and schedules appointments accurately, ensuring all required pre-appointment clinical items (labs, EKGs, X-rays, etc.) are completed or ordered. Uses call lists to pre-register Veterans before their appointments and updates all demographic information. Communicates with patients in a manner appropriate to adult and geriatric populations, considering cognitive and emotional needs. Ensures proper use of required VA forms and adherence to applicable regulations. Performs additional duties as assigned to support efficient daily clinic operations. Work Schedule: 8am-4:30pm Monday-Friday Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 12560F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.