Lead Medical Support Assistant

The Lead MSA provides comprehensive, detailed, on-the-job training to all new clinic personnel in the clinic unit area. The mission of this section is to provide administrative and clerical assistance, guidance, and support to the professional staff and to manage the day-to-day activity.

Duties include but are not limited to: Assuring that the work of their assigned teams is carried out by performing a range of coordinating and supportive duties and responsibilities. organize work, delegate tasks, and set priorities to meet deadlines. articulates and communicates to the team the assignments, projects, or problems to be solved, or other events or issues that need attention or review, and deadlines or timeframes for completion. responsible to make personnel assignments and to ensure that adequate coverage of assigned clinics is always maintained. responsible to train new and assigned HAS employees in outpatient administration procedures and duties. responsible for assisting with the development of materials and maintaining a current and comprehensive training program assigned to keep assigned employees informed of all changes in HAS policies and procedures. Maintains a training schedule, maintains training records and provides feedback to the Supervisor about training progress of employees. Assists in orientating and tracking the progress of new employees or rejects work not meeting established standards, refers to the Supervisor of Outpatient Administration questions or matters not covered by standards and problems in meeting performance standards. Serves as a team leader for Medical and Program Support Assistants setting the pace for high productivity and quality work Work Schedule: 7:00a-5:00p (various tours based on 8 hour days/40 hour work weeks) Telework: Not available. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorize

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.