Lead Medical Support Assistant

This position is located in Care Navigation/Community Care service at the Chillicothe VA Medical Center. The Lead Medical Support Assistant (MSA) is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties Include but are not limited to: Serves as a subject matter expert for community care processes, including scheduling. Coordinates workflow processes of outpatient scheduling for all appointments for designated teams. Makes changes to improve any work delays on an as-needed basis. Monitors team members medical record retrieval attempts and documentation. Ensures all patients are seen within time constraints established by the National Office of Community Care. Collaborates with external Community Care stakeholders in addressing the needs of the Veteran patient, as required to resolve issues. Ensures timely response to patients/caller that potentially have an emergent or urgent care need through prompt identification of problem and referral. Participates in data collection, audits, and program documentation. Keeps assigned team members informed and updated concerning appropriate administration regulations. Formulates reports for integrated teams for process improvement regarding consult timeliness. Work Schedule: Monday - Friday 7:30a.m. to 4:00p.m. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade) Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 93653-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.