Lead Medical Support Assistant

This position is located in the PBS Contact Center at the Chalmers P Wylie Veterans Outpatient Clinic. The Lead MSA is responsible for the coordination of Advance MSA assignments and workflow found in an interdisciplinary Unit. The Lead MSA is responsible for daily workload assessments, assigning work and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include, but are not limited to, the following: Assuring administrative coverage of all areas of responsibility within PBS Contact Center Conducting ongoing reviews to ensure quality of work Ensuring accurate and timely scheduling of appointments Providing guidance to staff members to include changes in policies and procedures, disturbing and balancing workload Orienting and providing on the job training for new and current employees Ensuring all training requirements are met Organizing the work structure of assigned areas Acting as liaison between MSAs and other staff in order to resolve day to day conflicts. Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties. Work Schedule: 8:00 am - 4:30 pm, Monday - Friday Telework: Available, Ad-Hoc as determined by the agency policy. Virtual: This is not a virtual position. Functional Statement #: 91465-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.