Lead Microsoft Dynamics 365 Developer - 100% Remote

10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects. Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives. Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service. Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions. Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel commun…