Lead Nexthink Specialist (DEX / Enterprise)
Summary
Lead Nexthink implementations and DEX strategies for large enterprises, designing solutions, driving adoption, and integrating with ITSM tools like ServiceNow.
We are looking for a Senior Nexthink Specialist to serve as the technical and strategic lead for all Nexthink-related activities across our client’s customer base. This is a consultative and architecture-driven role responsible for guiding customers on their Digital Employee Experience (DEX) journey - from their current maturity level to advanced adoption of the Nexthink platform. The ideal candidate must be able to design, challenge, and accelerate customers' adoption of Nexthink as a strategic DEX platform within large enterprise organizations.
Key responsibilities
Own and lead Nexthink implementations from solution design through deployment, adoption, and value realization
Develop and drive customers' DEX strategy and roadmap
Advise enterprise customers on the optimal use of the Nexthink platform and its capabilities
Identify and drive new DEX use cases across the organization
Ensure high platform adoption and measurable business value
Act as the technical lead in complex enterprise environments
Challenge customers' existing operating model and help mature their DEX capabilities
Work closely with Sales and Consulting teams in both pre-sales and customer expansion activities.
Key requirements
The candidate must have deep, hands-on experience with:
Nexthink (core platform) (minimum 3-5 years of experience)
Nexthink Experience / Infinity Platform
End User Computing (EUC) environments
Large-scale enterprise deployments (10,000+ endpoints)
Data collection, instrumentation, and event modeling
ITSM integrations (e.g., ServiceNow)
Experience operating at architecture, implementation, and advisory level, with proven experience delivering enterprise-scale Nexthink programs
5–10+ years of experience within End User Computing (EUC), Digital Employee Experience (DEX), or IT Operations.
Comfortable facilitating workshops and discussions with IT leadership and C-level stakeholders
Proven experience defining and executing Digital Employee Experience (DEX) strategies within enterprise organizations
Strong customer-facing and stakeholder management skills
Structured, analytical, and solution-oriented
Able to translate complex technical topics into clear business outcomes.
Nice-to-have
Experience from a consulting organization, Managed Service Provider (MSP), or software vendor is highly preferred.