Lead Owner Relations Manager

Lead Owner Relations Manager | Panama City Beach, FL

Love building relationships, leading a winning team, and making a difference? Your next opportunity is calling!

At RealJoy Vacations, we believe great vacation experiences start with great relationships. We're looking for a confident, people-focused Lead Owner Relations Manager to join our Panama City Beach team and help us deliver an exceptional experience for our vacation rental homeowners.

This is your chance to step into a leadership role where you can develop talent, strengthen owner relationships, solve challenges, and make a real impact on the success of our business. If you're a natural coach, a strong communicator, and someone who knows how to turn challenges into opportunities, we'd love to meet you!

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please visit the link below:
AwayDay, LLC

What You'll Do

• Lead & Inspire: Coach, mentor, and develop our Owner Relations Managers to help them grow, hit their goals, and reach their full potential.

• Build Lasting Relationships: Help protect and grow homeowner relationships through proactive communication, thoughtful follow-up, and creative retention strategies.

• Be the Go-To Problem Solver: Support your team through tough conversations, escalated concerns, and opportunities to turn an unhappy owner into a happy partner.

• Keep Things Running Smoothly: Monitor team performance, service standards, KPIs, and follow-through to keep everyone on track.

• Think Like a Business Partner: Help your team understand how pricing, occupancy, property availability, and operational decisions impact homeowner revenue and satisfaction.

• Bring Teams Together: Partner with Property Management, Revenue Management, Guest Services, Accounting, and Operations to deliver the best possible owner experience.

• Make an Impact: Identify opportunities for improvement, celebrate wins, and help build a team culture centered on accountability, collaboration, and continuous growth.

What Makes You a Great Fit?

• You have leadership or supervisory experience and genuinely enjoy helping others succeed.

• You know how to build trust, manage relationships, and navigate difficult conversations with confidence and professionalism.

• You are solutions-oriented, emotionally intelligent, and able to stay calm when things get complicated.

• You can balance people, priorities, and business goals without losing sight of the customer experience.

• You are organized, proactive, and comfortable using data and performance metrics to guide decisions.

• You have experience in vacation rentals, property management, hospitality, customer success, or a related field.

• You bring a team-first mindset and aren't afraid to roll up your sleeves when needed.

Three or more years of leadership or supervisory experience is preferred. A bachelor's degree in a related field is a plus, but equivalent relevant experience may be considered.