Lead Patient Access Representative

Leads the coordination and management of the hospital Patient Access staff schedules to ensure adequate departmental coverage across all shifts, proactively addressing staffing needs, arranging coverage for planned and unplanned absences, and adjusting assignments to support patient access operations while maintaining service excellence and operational efficiency. Assists the Revenue Cycle Director in implementing and monitoring processes and procedures to ensure staff efficiency, EMR accuracy, and exceptional customer service. Serves as the organizational Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training to ensure efficient and accurate registration, scheduling, and admission processes.

This position is a full-time, benefited position, totaling 40 hours per week. No holidays, no weekends!