LEAD PATIENT CARE COORDINATOR

LEAD PATIENT CARE COORDINATOR JOB SUMMARY

The Lead Patient Care Coordinator assists the Office Manager in keeping the facility running smoothly by ensuring the successful administrative and operational aspects of day to day clinic operations.

LEAD PATIENT CARE COORDINATORESSENTIAL DUTIES AND RESPONSIBILITIES

• Sets the tone and leads by example to ensure an efficient and high quality operation through effective planning, leading, and organizing.
• Assist management in establishing work procedures for front office staff, and implementing policy and procedures in front office department
• Facilitates patient flow by following check in protocols, being aware of delays, and communicating with patients and clinical staff.
• Welcomes and greets all patients, visitors, and guests in person or over the phone
• Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information
• Promptly answers all incoming calls while maintaining a polite consistent phone manner and using proper phone etiquette.
• First point of contact for patient wishing to discuss office deficiencies, complaints and/or grievances.
• Take messages for providers and staff as needed.
• Assist in the selection of new front office staff
• Trains and orients new front office employees
• Provide continuous and on-going training and reinforcement skills to patient care coordinators.
• Is aware of, able to abide by and enforce, all HIPAA regulations protecting patient confidentiality.
• Copy, scan, and fax documents as needed
• Maintain provider schedules by following office scheduling policies and protocols while ensuring provider time is maximized.
• Responsible for keeping front office and reception area clean and organized.
• Attend trainings and meetings as needed.
• Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.
• Order and maintain front office supplies, ensures mail is opened and processed, offices are opened and closed according to established procedures
• Participate in audits, prepare and collect, track, trend and analyze data as requested
• Identifies payer source, verifies insurance and obtains any necessary authorizations, assigns correct pay type, and any collects payments due.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• May perform other duties assigned by management as needed.