LEAD PATIENT CARE CRD-INFUSION

Position\: Lead Patient Care CRD-Infusion

Department\: MVH Infusion Admin

Shift\: 8AM-5\:30PM/ 40 hours per week/ 80 hours per pay period/ Monday-Friday

Facility\: Miami Valley South

The Lead Infusion Center Patient Care Coordinator is responsible for coordination and supervision of scheduling and registrations occurring in the Infusion Centers. The lead Infusion Center Patient Care Coordinator is responsible for scheduling accurate and timely appointments and modeling Premier Health’s core values by providing excellent, quality customer experiences for Infusion Center patients, families and partners. This position requires a detailed knowledge base in scheduling, registration, the Infusion Center department and billing practices, as well as an understanding of how these areas impact the workflow throughout the departments and organization. The Lead Infusion Center Patient Care Coordinator is responsible for monitoring and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring in basket pools, clearing issues in various registration and billing work queues.

The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. Involvement in departmental and interdepartmental process improvement teams will be expected