Lead Pega CDH Architect
Summary
Lead the design and implementation of Pega Customer Decision Hub (CDH) solutions, including decisioning strategies, customer journeys, and analytical models to optimize customer interactions.
- Certified Pega Decisioning Consultant (CPDC) with strong Decisioning expertise and ownership of technical solutions.
- Well versed with CDH and NBAD framework.
- Well versed with outbound schedules, volume constraints.Design, elaboration and implementation of business processes, strategies, rules, Analytical models (Adaptive, Predictive)
- Good understanding of CIC using CPD.
- Operations manager, Deployment manager, Action & Offer Management life cycle.
- Understanding of Customer interaction history, Journeys and channels.
- Lead class structure/hierarchy/use case design and data model to extend Pega framework(s).
- Ensure delivery of solutions within the structured time frame.
- Creating new treatment groups, classes, properties, data elements within Pega.
- Collaborating with business and technology teams.
- Evaluating impact of change requests to existing logic and display and updates the design document as necessary.
- Building/updating Decisioning components (decision table, scorecard, filter, strategy set, switch, and ranking).
- Working with the LSA to perform deployment and code-merge activities.
- Updating Decisioning strategies and design.
- BE (or) M Tech in Information Science/Computer Science
- Minimum 10 years of experience which includes 4 years in Pega CDH.