Lead Product Designer

Lead Product Designer

Pay Rate: $63.75-$85/hour

Role Summary

Seeking an experienced Lead Product Designer to provide senior-level product design leadership across customer-facing digital experiences. This individual will independently lead complex design work from problem definition through implementation, partnering with Product, Engineering, Research, Analytics, Marketing, and Operations to deliver intuitive, accessible, and measurable user experiences.

Key Responsibilities

• Lead experience design for complex features, journeys, and product initiatives across mobile applications, web platforms, self-service interfaces, loyalty programs, and other digital touchpoints.
• Translate customer needs, business objectives, research insights, and technical constraints into clear experience strategies and executable designs.
• Own work from problem framing through user flows, interaction design, prototyping, validation, detailed design, and implementation.
• Partner with Product and Engineering teams to influence requirements, priorities, tradeoffs, and delivery decisions.
• Use research, analytics, usability testing, and customer feedback to identify opportunities and validate solutions.
• Apply and evolve design system patterns while ensuring accessible, consistent, and high-quality user experiences.
• Lead design critiques and cross-functional working sessions, clearly communicating design rationale and recommendations.
• Provide design quality assurance and partner with Engineering throughout implementation to ensure experience excellence.
• Mentor and provide design guidance to other designers when appropriate, without formal people-management responsibilities.

Experience & Qualifications

• Demonstrated experience leading product design for complex digital products or connected customer journeys.
• Strong portfolio demonstrating product thinking, interaction design, systems thinking, visual design execution, and measurable business outcomes.
• Advanced proficiency in Figma, prototyping, interaction design, information architecture, accessibility standards, and design systems.
• Experience independently navigating ambiguity and aligning cross-functional stakeholders.
• Strong understanding of customer research methodologies and data-informed product design practices.
• Excellent facilitation, communication, and stakeholder management skills.
• Experience supporting consumer-facing digital products within retail, e-commerce, hospitality, marketplace, loyalty, subscription, or similarly complex customer experience environments preferred.