Lead - Program Management, College Operations
Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)
Working Days: Monday to Friday (1st & 3rd Saturdays working)
Work Mode: 100% On-site
Location: Designated Partner Colleges & IIDE Andheri Campus
About IIDE:
IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.
Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.
About the Role:
As the Lead – Program Management, College Operations at Mumbai, you will play a pivotal role in driving end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. This role involves owning batch-wise performance, reducing failure rates, improving retention, and ensuring high program quality while managing strong institutional partnerships and leading high-performing on-ground teams. You will oversee academic delivery, student experience, trainer quality, and operational governance while collaborating cross-functionally to uphold excellence across partner college programs.
What You’ll Do:
● Academic Performance & Quality:
○ Own academic performance across colleges and batches using assessments, results, and learning data.
○ Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes.
○ Design and execute corrective academic interventions, including remedial support, trainer enablement, and content reinforcement.
○ Collaborate with academic and training teams to improve learning outcomes and reduce failure rates.
○ Ensure consistent academic quality and adherence to program standards across partner colleges.
● Student Success, Engagement & Retention:
○ Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics.
○ Identify at-risk students or batches early and implement timely academic or engagement interventions.
○ Drive a strong student experience through industry exposure, structured engagement initiatives, and community-building efforts.
○ Foster student advocacy, referrals, and positive IIDE brand representation within partner colleges.
● Student Culture, Events & Brand Building:
○ Lead end-to-end planning and execution of partner college fests and on-campus events, including concept creation, coordination, execution, and IIDE brand integration.
○ Build a strong on-campus student culture through academic, cultural, and community-led initiatives.
○ Plan and execute competitions, showcases, industry meets, and student-led activities.
○ Encourage students to build personal brands through content, projects, competitions, and industry visibility.
○ Ensure seamless execution of engagement and brand initiatives through on-ground teams.
● Faculty & Trainer Excellence:
○ Source, onboard, and manage industry trainers aligned with program and college requirements.
○ Evaluate trainer effectiveness through feedback, classroom observations, and academic outcomes.
○ Maintain a scalable and reliable trainer pool to ensure continuity and academic quality.
○ Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking.
● College Partnership & Growth Enablement:
○ Own end-to-end performance of assigned partner college relationships.
○ Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth opportunities.
○ Support admissions growth through institutional initiatives, student advocacy, and collaboration with central teams.
○ Act as the primary on-ground owner for partner college relationships.
● Team Leadership & Governance:
○ Build, hire, onboard, and manage high-performing on-ground teams across partner colleges.
○ Own workforce planning, deployment, and role clarity aligned with college and batch requirements.
○ Define clear KPIs, execution standards, and accountability frameworks for teams.
○ Drive regular performance reviews, coaching, feedback, and capability-building initiatives.
○ Address performance gaps through training, role realignment, or performance management interventions.
○ Establish and enforce SOPs and governance mechanisms to ensure consistent execution at scale.
● Data Ownership & Operational Excellence:
○ Own the creation, maintenance, tracking, and analysis of academic, student, and operational data, including attendance, assessments, assignments, results, and batch records.
○ Leverage data insights to drive reviews, identify trends, and implement corrective actions across academics, engagement, and operations.
● Additional Duties:
○ Collaborate with internal academic, training, admissions, and operations teams to ensure smooth execution and program success.
○ Drive continuous process improvements to enhance student outcomes and operational effectiveness.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Who You Are:
● Must-Have:
○ 5–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility.
○ Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end.
○ Demonstrated impact in improving academic outcomes, including pass rates, failure reduction, retention, and batch performance.
○ Experience hiring, scaling, and managing on-ground teams with accountability for team performance.
○ Strong stakeholder management skills with the ability to influence college leadership, trainers, and internal teams.
○ Data-driven mindset with a structured approach to problem-solving and decision-making.
○ Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities.
● Should Have:
○ Experience driving student engagement, retention, and institutional partnerships within higher education or edtech ecosystems.
○ Ability to manage cross-functional teams and execute high-impact operational initiatives at scale.
○ Strong understanding of academic quality frameworks, student success metrics, and operational governance.
○ MBA / PGDM preferred.
● Nice to Have:
○ Prior experience in college partnerships, higher education, or large-scale learning environments.
○ Exposure to academic analytics, student lifecycle management, and performance improvement strategies.
○ Based in Mumbai or open to frequent travel across partner colleges.
Why Join IIDE?
● Work with one of India’s fastest-growing digital education brands.
● Drive measurable academic and student success outcomes across leading partner colleges.
● Lead high-impact programs with end-to-end ownership and leadership responsibility.
● Collaborative, fast-paced, and high-growth work environment.
● Opportunity to work closely with academic leaders, industry trainers, and institutional stakeholders.
Who You’ll Thrive As
You’re someone who:
● Thrives in high-ownership, outcome-driven environments.
● Is passionate about student success, academic excellence, and operational impact.
● Can balance strategic thinking with hands-on execution.
● Builds strong relationships with stakeholders and teams to drive measurable outcomes.
● Enjoys solving complex operational and academic challenges using data and structured thinking.