Lead QA (Night Shift) - SBA

Salary: ₱60,000 – ₱70,000 per month

Lead QA

EO is seeking a Lead QA to set the direction for quality assurance across the systems and data that power our global member network. Reporting to the Senior Director, Technical Product Portfolios, this role sits at the intersection of software quality assurance, data validation, and process review.

The Lead QA will be responsible for planning, designing, and maintaining test strategies and QA documentation standards, leading end-to-end testing across multiple systems, driving defect resolution through root cause analysis, and mentoring junior QA team members to elevate quality practices across the Data & Insights and Technology teams.

Core Outcomes

Quality

• Test strategies are planned and maintained across functional, regression, integration, and UAT cycles.

• Production reporting defect rates are measurably reduced.

Accuracy

• Data validation across systems, reports, and dashboards ensures consistency and reliability.

• Discrepancies are identified, root-caused, documented, and resolved promptly.

Process

• Test strategies, test cases, and QA documentation standards are established and maintained across core software workflows and data pipelines.

• Quality assurance practices are consistently applied across releases and operational processes.

Mentorship & Partnership

• Junior QA team members are coached and developed to strengthen overall quality practices.

• Strong partnerships with Technology and Analytics teams drive continuous improvement and operational excellence.

Key Responsibilities

Test Strategy & Leadership

• Plan, design, and maintain test strategies, test cases, and QA documentation standards across multiple systems and releases.

• Lead end-to-end testing efforts, including functional, regression, integration, and User Acceptance Testing (UAT).

• Establish QA best practices, playbooks, and entry/exit criteria that can scale across the organization.

• Verify bug fixes and ensure resolved issues meet acceptance criteria prior to release.

Defect Management & Root Cause Analysis

• Identify, track, and drive resolution of defects, including conducting root cause analysis and providing preventive recommendations.

• Partner closely with the Technology team to prioritize fixes and prevent recurring issues.

• Maintain clear, actionable defect reporting and release-readiness indicators for stakeholders.

Data Accuracy & Validation

• Validate data across systems, reports, and dashboards to ensure accuracy, consistency, and alignment with source systems and business rules.

• Design and oversee audit checklists, spot-check routines, and data quality monitoring processes.

• Maintain documentation of known data issues, workarounds, and resolution status.

Process & Workflow QA

• Review operational workflows and data entry processes to ensure consistency, completeness, and alignment with documented standards.

• Identify gaps in existing procedures and lead improvement initiatives.

• Ensure process changes are thoroughly tested and validated prior to rollout through cross-functional reviews.

Mentorship & Collaboration

• Mentor junior QA team members on test design, defect triage, documentation, and overall quality practices.

• Collaborate with analysts, engineers, and stakeholders to understand requirements, define acceptance criteria, and improve the quality of deliverables.

• Communicate QA findings effectively through written summaries, defect reports, and status updates.

• Lead retrospectives and continuous improvement initiatives to strengthen team performance and quality outcomes.

The Ideal Candidate

Strategic & Methodical

Thinks beyond the current release and builds scalable test strategies, frameworks, and standards that support long-term success.

Detail-Oriented

Has a keen eye for identifying inconsistencies, errors, and quality gaps while maintaining a strong commitment to accuracy and completeness.

Mentor & Coach

Enjoys developing team members and raising the overall standard of QA practices across the organization.

Clear Communicator

Creates concise, well-organized defect reports, documentation, and status updates that are easily understood by both technical and non-technical stakeholders.

Collaborative Leader

Builds strong relationships across teams, drives alignment, and consistently follows through on commitments.

Required Qualifications

• 7+ years of experience in QA, software testing, or data validation roles.

• Demonstrated ability to lead end-to-end testing efforts, including functional, regression, integration, and UAT, across multiple systems.

• Experience planning, designing, and maintaining test strategies, test cases, and QA documentation standards.

• Proven track record of identifying, tracking, and driving resolution of defects, including root cause analysis.

• Experience validating data across systems, reports, and dashboards to ensure accuracy and consistency.

• Experience mentoring or coaching junior QA team members to improve overall quality practices.

• Strong attention to detail with a demonstrated ability to identify errors and inconsistencies.

• Excellent written documentation skills, including test strategies, test cases, defect logs, and process notes.

• Working knowledge of spreadsheet tools (Excel or Google Sheets) for data validation and documentation.

• Comfortable validating data flowing across multiple systems according to defined process flows.

Preferred Qualifications

• Experience using bug or ticket tracking systems such as Jira, ServiceNow, or Azure DevOps.

• Familiarity with SQL or data querying for validation and troubleshooting purposes.

• Exposure to BI and reporting tools such as Power BI, Tableau, or Salesforce reports.

• Experience working within a nonprofit, membership-based, or chapter-driven organization.

• Certification in software QA, data analytics, or information systems (e.g., ISTQB).

Work Schedule: Mondays to Fridays; Mid - night shift

Contract Duration: 6 months

Set-up: 100% remote